Badilag Launches One-Stop Integrated Services (PTSP) Online Application & Call Center In The Midst Of The Spreading Covid 19
In the midst of an uncertain situation caused by the widespread COVID 19, the government issued a policy to anticipate the spread of the virus by shutting down schools and offices, closing down centers and places of worship, prohibiting the implementation of activities involving many people. This has caused government services including the court services, to be hampered.
Directorate General of the Religious Courts (Badilag) has strongly committed to carrying out the directives and provisions of the government as well as the leadership of the Supreme Court in the performance of its principal duties and functions in the wake of coronavirus pandemic. So that the institution will keep running the service and at the same time obeying the government instruction to reduce risks for justice seekers and the whole judicial apparatus.
Badilag just launched the One-Stop Integrated Service (PTSP) Online application and Call Center. The Innovation answers some needs between Badilag and all religious and high courts in Indonesia which have so far encountered many obstacles caused by the distance and the long duration in coordinating each work program, staffing needs, and the policies of the Supreme Court.
The Director-General of Religious Courts, Dr. Drs. Aco Nur, S.H., M.H. said that all this time, often staff from many regions in Indonesia had to come directly to Jakarta to set some errands. Not only taking a long time, travel can also be very expensive. The PTSP Online and Call Center were launched to decrease the issue so that all problems and questions coming from the courts can be accessed and answered immediately from the office. “This (red: coming to Jakarta) was so ineffective and inefficient, with the presence of PTSP Online and the Call Center, all affairs and queries can be settled immediately. The application is also relevant in this pandemic situation that requires minimizing human interaction.” He said.
The online services provided by PTSP Online and the Call Center include:
- Technical personnel information service.
The service gives information about the development and the coaching for technical personnel at religious courts and religious high courts such as promotion and mutations of judicial officers and any other staffs, stratification according to the rank of judicial officers and staffs, applying for the title of education, training, and also permits for continuing education.
- Judicial administrative information service.
The service is about courts administration such as management, Certification of Quality Accreditation (Akreditasi Penjamin Mutu/ APM), implementation of Integrity Zone, legalization of Divorce Deeds, Case Tracking System (Sistem Informasi Penelurusan Perkara/ SIPP), e-Court, applications of Badilag, and many other religious court information systems. The service also provides information about statistic data from religious courts, including jinayah case.
- Secretariat information service.
The service provides budgeting consultation, mutation costs, and any other nontechnical activities.
PTSP Online doesn’t just provide information, it also provides consulting services relating to the implementation of current Supreme Court policies, such as how to implement the Integrity Zone, SIPP, how to work with e-Court and how to install other supporting applications.
“All this time, a lot of queries come into Badilag regarding various issues such as how to implement a work program and policy. I want, that all services can be received through PTSP Online with a fast response. We hope the courts can get quick and clear explanations in order to work excellently.” Said the Director-General in his speech about PTSP Online in front of administrators and staff. (dh)