Badilag to Conduct Information Desk Training

DG Wahyu Widiana is leading the meeting accompanied by Nicola Colbran (left) and Leisha Lister (right)

Jakarta l Badilag.net (04/09/2011)

In cooperation with the Family Court of Australia, Badilag plans to organize training on Information Desk. The training will be facilitated by AIPJ (Australia-Indonesia Partnership for Justice). As the agreement  emerged during the preparation meeting, the training will be held three times, once in the end of this year and twice in the next year. Each training will last for three days.

During the meeting, the Director General said the training on information desk should ideally be held before the program of public service and information desk assessment began. Unfortunately this is precisely reversed.

“This is not a big deal, we have many dreams even though we do not have enough fund,” said Wahyu Widiana addressing the assessment program of public service and information desk which has been running right now, despite the lack of fund.

 

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From left: Theresa Layton from the Family Court of Australia, Chief Judge of PA Surabaya, vice registrar of PTA Jakarta, and chief Judge of PA Jakarta Timur.

 

So far, Badilag is always in a serious determination in guarding public and information desk services. As the evidence, Badilag includes public service and information desk service as one of seven priority reform programs.

Another proof was that in the early July, the Director General issued Decree No. 0017/2011 on the Guidelines for Public Service and Information Desk within Religious Courts. Shortly thereafter, Badilag drafted the Assessment Guidelines on Public Service and Information Desk, which becomes the only official reference for the assessment team in making assessments.

On the other hand, Nicola Colbran admits that the joint program to hold such training in order to improve public service and information desk within religious courts is something very exciting and full of benefits. "It is an honor for us to be involved in this cooperation," said Nicola, who is fluent in bahasa.

The Family Court of Australia was also experienced more or less the same as the situation currently faced by Indonesian Religious Courts. About 10 years ago, The Family Courts tend to ignore the importance of client service. Information officers, who are similar to customer service officers, usually tend to recognise the interests of the institution rather than the client's interests.

However, this situation was then addressed seriously. "We hold customer service training aimed to satisfy clients. We understand that an assessment of the court will be established based on public perception toward the attitude of customer service officers, "said Leisha Lister.

(Shofa’u Qolbi)